Pattern & Prisms Studio Privacy Policy: Your Data Explained

Pattern & Prisms Studio · Last updated: April 25, 2025 · Effective: April 25, 2025

This privacy policy explains how Pattern & Prisms Studio collects, uses, and protects your personal information when you visit our website, purchase a product, or sign up for our email list. Please read it carefully. By using our website or making a purchase, you agree to the practices described below.

1. Who we are

Pattern & Prisms Studio is a small business based in North Carolina, United States. We sell diamond art painting subscription boxes and related products direct to customers. If you have any questions about this policy, you can reach us at the contact details at the bottom of this page.

2. What information we collect

We only collect the information we need to fulfill your order and communicate with you. This includes:

Order information — your name and shipping address, collected when you place an order so we can pack and ship your box to you.
Payment information — we accept payments via PayPal, WooCommerce, Google Pay, and Amazon Pay. We do not store your payment card details on our website. All payment processing is handled securely by those providers, each of which has its own privacy policy.
Email address — if you sign up for our email list or waitlist, we collect your email address so we can send you updates, new box announcements, and occasional promotions via MailPoet. You can unsubscribe at any time.
Facebook interactions — if you engage with our Pattern & Prisms Facebook page or community group, we may see your public name as shown on Facebook. We do not collect or store email addresses or private profile information from Facebook.

We do not collect sensitive personal information such as date of birth, government ID, or financial account details beyond what is processed by our payment providers.

3. How we use your information

We use the information we collect only for the following purposes:

To process and fulfill your order and ship your box to the address you provide
To send you order confirmations, shipping notifications, and tracking information
To send you marketing emails about new boxes, promotions, and updates — only if you have opted in to our email list
To respond to questions or customer service requests you send to us
To improve our products and website based on general usage patterns

We will never sell your information, use it for purposes unrelated to your relationship with Pattern & Prisms Studio, or send you marketing emails without your consent.

4. Who we share your information with

We share your information only where necessary to run our business and fulfill your orders. This includes:

Payment processors — PayPal, WooCommerce (via your hosting provider), Google Pay, and Amazon Pay process your payments. Each has its own privacy and security policies.
Shipping carriers — we share your name and shipping address with USPS or other carriers in order to deliver your box.
MailPoet — we use MailPoet to manage our email list and send marketing emails to subscribers who have opted in. MailPoet stores your email address on our behalf.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

5. Email marketing

If you sign up for our email list, we will send you updates about Pattern & Prisms Studio including new box launches, promotions, and community news. We use MailPoet to manage and send these emails.

You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email we send you. Once unsubscribed, we will remove you from our mailing list promptly.

We do not send marketing emails to customers who have not opted in. Order confirmation and shipping emails are transactional and are not marketing — you will receive these regardless of your email list status.

6. Cookies and website tracking

Our website may use cookies — small text files stored on your device — to help the site function correctly, remember your cart, and process payments. WooCommerce and payment providers may set their own cookies as part of the checkout process.

We do not currently use advertising tracking cookies or sell browsing data to advertisers. If this changes in the future, we will update this policy.

7. Data retention

We retain your order information (name and shipping address) for as long as necessary to fulfill your order and comply with any applicable tax or business record-keeping requirements. Email addresses on our marketing list are retained until you unsubscribe. You may request deletion of your data at any time by contacting us directly.

8. Your rights

As a customer of Pattern & Prisms Studio, you have the right to:

Ask what personal information we hold about you
Request a copy of the information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information (subject to any legal obligations we may have to retain it)
Opt out of marketing emails at any time

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

9. Children’s privacy

Pattern & Prisms Studio is intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. All payment processing is handled by trusted, PCI-compliant third-party providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this privacy policy from time to time as our business grows or legal requirements change. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact us

If you have any questions, concerns, or requests relating to this privacy policy or your personal data, please contact us:

Pattern & Prisms Studio

North Carolina, United States

Email: jeansilver1467@gmail.com

We aim to respond to all privacy-related inquiries within 5 business days.